RETURNS & REFUNDS.

START A RETURN

Email contact@autoculturesociety.com with the subject “RETURN – ORDER [your order number]”. Tell us which item you are returning and why. For damage, faults or an incorrect item, include clear photographs. Please wait for our return instructions before sending anything, because the correct return address can vary by product.

CHANGE OF MIND — PHYSICAL GOODS

For standard clothing and physical art prints bought online, tell us within 14 days after delivery that you wish to cancel. You then have a further 14 days to return the goods. Items should be unworn, unwashed and returned with their original packaging where reasonably possible. You may inspect an item as you would in a shop, but we may make a lawful deduction where handling has reduced its value.

RETURN POSTAGE

For a change-of-mind return, you are responsible for the return postage cost. Use a tracked service and keep the receipt until the return is complete. If an item is faulty, damaged in transit or supplied incorrectly, we will arrange or reimburse reasonable return costs as appropriate.

FAULTY, DAMAGED OR INCORRECT ITEMS

Contact us as soon as possible. Goods must be of satisfactory quality, fit for purpose and as described. Where a physical item is faulty, damaged or incorrect, we will offer the remedy required by UK consumer law. This may be a replacement, repair or refund depending on the circumstances. Your statutory rights are not affected.

DIGITAL DOWNLOADS

The cancellation period for digital content normally begins when the contract is made. Where you expressly agree that delivery can begin immediately and acknowledge that the cancellation right will be lost, the right to cancel ends when the download starts. If you have not downloaded or accessed the files, contact us within 14 days and we will review the cancellation request. If a file is corrupt, materially faulty or not as described, email us so we can provide a working replacement or another appropriate remedy.

PERSONALISED PRODUCTS

Goods made to your specification or clearly personalised are not normally eligible for a change-of-mind return. This does not limit your rights if the item is faulty, damaged or not as described. Standard made-to-order products that are not personalised are handled under the physical-goods section above.

REFUNDS

Approved refunds are returned to the original payment method. For cancelled physical orders, we may wait until the goods are returned or you provide evidence of return. Eligible refunds include the basic outbound delivery charge; additional express-delivery costs are not refundable. We aim to issue refunds without undue delay and within the applicable 14-day statutory period. Your bank or card provider may take additional time to display the credit.

CONTACT

contact@autoculturesociety.com

Include your order number so we can help quickly. This policy applies to purchases made directly through autoculturesociety.com. Purchases through Etsy, Redbubble, TeePublic or another marketplace are also governed by that platform’s return process.